WHAT INFORMATION DO WE COLLECT?
We may collect the following personal information about you when you access our Site: name, mailing address, telephone number, email address, age, and payment information (including without limitation your credit card number. We may collect non-personal information about you when you interact with our Site, including computer and technical information about your means of connection to our Site. Non-personal identification information may include the browser name, operating system, Internet service provider and other similar information. We may use this information to improve our Site and provide services such as technical support. We may also provide aggregate statistics about our customers, sales, traffic patterns, and related Site information to reputable third parties, but this data will not include personally identifiable information related to specific individuals.
OUR COMMITMENT TO CHILDREN'S POLICY
Protecting the privacy of children is especially important. For that reason, we never collect the personal information from those we actually know are children or under 13, and no part of our Site is structured specifically to attract anyone under 13.
HOW WE MAY USE YOUR PERSONAL INFORMATION
We may collect and use your personal information either internally in connection with our business or to provide services to you, or through carefully vetted third party service providers, for the following purposes: process payments; send Users information they agreed to receive about topics we think will be of interest to them; run a promotion, contest, survey or other Site feature; send periodic emails; improve customer service; personalize User experience; and improve our Site, products and services.
Where applicable, we will seek your express consent to send you information, including by way of commercial electronic messages. This consent is sought by The Children’s Centre at 45 Strachan Avenue, Toronto, Ontario M6K 1W7. You can unsubscribe at any time by following the instructions in the commercial electronic message, or by contacting us at 416-738-0448. Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for other purposes. For example, we may contact you to provide other newsletters or other communications you have consented to receive or if you contact us with an inquiry.
TRANSFERS AND DISCLOSURE OF PRIVATE INFORMATION
SECURITY AND RETENTION
We protect the personal information within our control with appropriate organizational, technological and physical safeguards. We understand that some of the personal information we hold may be sensitive information, including financial information, and employ appropriately strong safeguards. We store personal information in electronic and physical files that are secure, and our security measures include secure on- and off-site storage, restricted access to records and data processing equipment, password protocols, and encryption and security software. The personal information that we hold is only retained for as long as is necessary for the purpose for which it was collected. When we no longer are required to retain the information, we will destroy, erase, or de-personalize the information. Legal requirements, however, may require us to retain some or all of the personal information we hold for a period of time that is longer than that for which we might otherwise hold. Your personal information may be stored, processed or otherwise used by us, our affiliates or our service providers, both inside and outside of Canada. As a result, that country's courts, governments or law enforcement agencies could obtain disclosure of your information in accordance with that country's laws.
If you wish to see your file or make corrections to it, write to the Privacy Officer at our offices at The Children’s Centre, 45 Strachan Avenue, Toronto, Ontario M6K 1W7.